Answer calls when you’re unavailable. Help visitors with a website assistant that knows your business. Connect scheduling, lead capture, and everyday tasks to the tools your team already uses.
20xMedia builds AI phone agents, website chatbots, and connected workflows for businesses that need help handling inquiries. Phone agents can answer when your team is unavailable. Website assistants use approved business information to answer questions. With the right integrations, both can capture leads, schedule appointments, and hand conversations to your team.
01 / AI & AUTOMATION
See the conversation take shape.
Try a few questions in this sample chat. Your real agent would use your approved information and connect to the workflows we agree on together.
Start with one repetitive workflow. Measure response time, handoff quality, and time saved before expanding.
AI phone agents
Answer missed, forwarded, and after-hours calls. Respond using approved business information, qualify inquiries, and book appointments through your connected calendar. Route exceptions to a person.
Website assistants
Answer questions from your website and knowledge base, explain services, capture leads with their permission, check appointment availability, and hand off conversations with useful context.
Connected workflows
Update CRM records, route requests, create tasks, send agreed reminders, and support consent-based missed-call follow-up. Each action follows the permissions and integrations approved for your business.
Ongoing optimization
Review answer accuracy, lead quality, completed bookings, and escalation patterns. Improve the knowledge base, prompts, routing, and integrations as your business changes.
Evidence behind the approach
PHONE AGENTS / BOOKED WORK
80%
More calls becoming booked jobs.
ServiceTitan reports that Riley Plumbing Heating & Air reached an 80% call-booking rate, up from below 50%, with its AI Virtual Agent. The case also describes a furnace call booked automatically on a Sunday that became a job worth over $1,000.
How this connects to your businessA phone agent can answer overflow and after-hours calls, qualify the request, and book into your connected calendar while your team is unavailable.
What we measureAdditional completed jobs, revenue collected, and human handoffs—not just calls answered.
Vendor-published customer case, not a controlled trial. One HVAC/plumbing business using ServiceTitan; no time window or sample size stated. Undated; checked September 7, 2026. Not a 20xMedia result.
RB2B reports that Intercom’s Fin handled 60% of its support tickets and saved its team 142 hours in one month. This is automated customer support, directly related to answering repeated questions from approved business knowledge.
How this connects to your businessYour website assistant can answer routine service questions and route the exceptions, giving staff more time for customers who need a person.
What we measureNet staff hours freed after review and escalations, answer accuracy, and qualified inquiries.
Customer-reported result published by Intercom. A software business with its own support volume; measurement method and calendar month not stated. Undated; checked September 7, 2026. Not a small-business average or a 20xMedia result.
In Calendly’s Find Your Fizz case study, coach Andrea Bjorkman reports saving four to eight hours a week on scheduling after replacing repeated email exchanges with connected booking workflows.
How this connects to your businessConnected scheduling lets customers choose an available time and reduces the coordination your team handles by phone, chat, or email. This benefit comes from the workflow; it does not require every step to use AI.
What we measureMinutes spent per booking, rescheduling workload, completed appointments, and no-shows.
Vendor-published, self-reported experience of one coach using Calendly. No controlled comparison or measurement period stated. Undated; checked September 7, 2026. Not a guaranteed weekly saving.
CallRail’s 2025 benchmark reports a 14% missed-call rate for home services. The report analyzes 1.1 million de-identified conversations across several industries.
How this connects to your businessStart with your actual missed-call log to find coverage gaps. An unanswered qualified inquiry is an opportunity to follow up—not automatically a lost sale.
What we measureUnique qualified missed inquiries, additional leads recovered, and jobs that actually get completed.
CallRail platform benchmark, January 2025. Observational data; the industry rate may differ from your business. It does not measure the improvement caused by an AI agent.
Can an AI phone agent answer missed calls and book appointments?
Yes, with the appropriate phone routing and calendar integration. We define when calls reach the agent, which appointment types it can book, and when to transfer to a person. Your calendar remains the source of availability.
How does a website chatbot learn about our business?
We organize your approved service information, policies, and common questions into a knowledge base. We test answers and handoffs before launch, then review conversations to correct gaps as your business changes.
How do we measure whether automation is worth it?
Start with a baseline: missed inquiries, time spent on repeated tasks, and completed bookings. Compare those measures after launch, including review time and software costs. Our opportunity calculator lets you explore assumptions before choosing a project.